Contact us

Contact us by:

Phone at: 1-800-299-7784

Email at:
custsrv@straighttalk.com
Correspondence at:
Straight Talk, Inc
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178

Straight Talk

StraightTalk FAQs

  • Products
  • Straight Talk Wireless Home Phone Device
  • Where can I buy a Straight Talk Wireless Home Phone device?

    Straight Talk Wireless Home Phone is available online at www.straighttalkhomephone.com/shop.php.

  • What’s in the box?

    Straight Talk Wireless Home Phone unit

    Rechargeable battery

    AC adapter

    Antenna

    Services Guide and Activation Card

  • What kind of telephone do I need?

    Straight Talk Wireless Home Phone is a device that allows you to use your existing corded or cordless telephones—just plug your corded phone or cordless base unit into the Home Phone unit. No PC, High-Speed Internet or Landline is required because calls you make or receive are transmitted wirelessly. Most corded and cordless telephones will work with the Straight Talk Wireless Home Phone service, except rotary or pulse telephones.

  • Can I use my Straight Talk Wireless Home Phone with more than one phone number?

    No, each Straight Talk Wireless Home Phone unit is assigned a unique phone number. You may elect to transfer your current phone number or be assigned a new one. All telephones connected to the device (corded or cordless) share the same phone number.

  • Where should I place my Straight Talk Wireless Home Phone device?

    The device should be placed near a window or opening for optimal signal. There are light indicators on the unit to help you determine a good location inside your premises.

  • 911 calls

    Your Straight Talk Wireless Home Phone unit is embedded with a GPS chipset that transmits its location. Since the unit is designed for indoor use, please be prepared to provide your physical address to public service personnel in an emergency call to 911. For optimal GPS signal strength, your Straight Talk Wireless Home Phone device should be located near a window or other opening at all times.

  • Can I use a fax machine with my Straight Talk Wireless Home Phone service?

    Straight Talk Wireless Home Phone is not compatible with data services such as: fax machines, DVR services, credit card machines, medical alert services, or some home security systems.

  • Is Straight Talk Wireless Home Phone compatible with my home security system?

    Straight Talk Wireless Home Phone may not be compatible with certain home security systems. Please check with your system provider to confirm the compatibility requirements.

  • Why does my device have a USB Port?

    The USB port is for diagnostic purposes only. DO NOT insert any USB devices into the port as this can damage the device and void the warranty.

  • What should I do if I move to another city and need to change to a new local number?

    Please call our Customer Care Center at 1-800-299-7784 to change your phone number. You can take the Straight Talk Wireless Home Phone device to your new residence and get a local phone number when you are ready to change it. Please note that the new area must be within network coverage.

  • Where can I find my Straight Talk Wireless Home Phone’s Serial Number?

    It’s located on the front of the red Activation Card. It can also be found on the bottom of the device next to MEID DEC.

  • How can I get a Services Guide for my Straight Talk Wireless Home Phone?

    Your Services Guide is included in your package.

  • How do I know my Straight Talk Wireless Home Phone Number?

    To hear your phone number, simply call 1-855-343-CALL (1-855-343-2255). You can call at any time to hear your phone number. Please note that you may elect to keep an existing phone number or be assigned a new one upon service activation.

  • Calling Plans
  • Where can I buy Straight Talk Wireless Home Phone Service Cards?

    Online at straighttalkhomephone.com/shop.php or by calling 1-800-299-7784.

  • Where can I find my PIN on my Straight Talk Wireless Home Phone Service Card?

    Your PIN is located on the back of your Straight Talk Wireless Home Phone Service Card—simply locate the gray strip on the back of your card and scratch it off in order to reveal your 15-digit Service Card PIN.

  • What type of Calling Plans does Straight Talk Wireless Home Phone offer?

    $15/30-Day Home Phone Unlimited* Nationwide Calling. Local and Long Distance Calling includes voicemail, caller ID, 3-way calling, call waiting, call forwarding, E911 and 411 at no extra cost.

    $30/30-Day Home Phone Unlimited* International plus Nationwide Calling. This includes all of the same great features of the Nationwide Calling plan PLUS Unlimited* International Calling to over 1000 destinations in Canada, India, landlines in Mexico and in other countries. In addition, it includes 400 minutes to call cellular phones in Mexico.

  • How often do I need to add a Straight Talk Wireless Home Phone Calling Plan?

    Each Home Phone Service Card is good for 30 days. For more convenience, you can enroll online in Auto-Refill by using a credit card or debit card and your Straight Talk Wireless Home Phone Service Plan will be automatically refilled on your Service End Date. You may cancel at any time with no cancellation fee.

  • Can I buy and add a Straight Talk Wireless Home Phone Service Card for another person?

    Yes.

  • If I have another Service Card, can I refill my account before my Service End Date?

    You may add as many service plans as you want to My Account. They are added to your Reserve and applied on the next Service End Date automatically.

  • Battery
  • What is the Straight Talk Wireless Home Phone battery for?

    The rechargeable battery serves as a backup in case of a power outage, provided the battery is charged and the phone plugged into the Straight Talk Wireless Home Phone device does not require an external power source. Fully charged, the battery provides you with continues service for up to 2 hours talk-time and up to 36 hours stand-by time.

  • How do I charge my Straight Talk Wireless Home Phone battery?

    The rechargeable battery will be automatically charged by the Straight Talk Wireless Home Phone device as long as the battery is installed correctly and the device is connected to a power source. Please note that the Straight Talk Wireless Home Phone device does not need to have the battery charged to operate.

  • How do I know when my Straight Talk Wireless Home Phone’s battery is low?

    The battery light indicator on the front of the Straight Talk Wireless Home Phone device will be red and blinking.

  • What should I do if my Straight Talk Wireless Home Phone’s battery won’t charge?

    Please confirm that you have installed the rechargeable battery correctly. We’ve made available a video with specific instructions on this and other topics at straighttalkhomephone.com (How It Works Section). If the problem persists, please call 1-800-299-7784 for assistance.

  • What should I do if there’s a power outage?

    Your Straight Talk Wireless Home Phone device will switch to the backup battery, allowing you to make and receive calls, as long as the telephone plugged into the device does not require a power source to operate.

  • Services
  • Home Phone Unlimited* Nationwide Calling
  • What is the Unlimited* Nationwide Calling Plan?

    For just $15 a month you’ll be able to make and receive Unlimited* Local and Nationwide Long Distance calls. It includes voicemail, caller ID, 3-way calling, call waiting, call forwarding, E911 and 411 at no extra cost. Do not forget to add a new Service Plan before your Service End Date. You may enroll online in Auto-Refill by using your credit card or debit card and your Straight Talk Wireless Home Phone Service Plan will be refilled automatically on your Service End Date. You may cancel at any time with no cancellation fee.

  • • Home Phone Unlimited* International Calling
  • What is the Unlimited* International Calling Plan?

    For just $30 a month you’ll be able to enjoy the same great features as the Unlimited* Nationwide plan PLUS Unlimited* calling to over 1000 destinations in Canada, India, landlines in Mexico and in other countries. In addition, it includes 400 minutes to call cellular phones in Mexico. Keep your service active by adding a new Service Plan every 30 days or enroll online in Auto-Refill by using your credit card or debit card, so that a new Service Plan is added on your Service End Date automatically.

  • How do I make an international call with my Straight Talk Wireless Home Phone?

    For international calls, please dial the access number 646-982-0992 and follow the simple instructions provided. For calls to most countries, enter 011 + Country code + city code + phone number (For example: 011 501201302514). For calls to Canada or the Caribbean, enter 1 + area code + phone number (For example: 1 2135845847).

    International service is available for calls originating from the continental US and Hawaii only. Service is not currently available from Alaska or Puerto Rico. A list of international destinations is available at straighttalkhomephone.com To check if your particular destination is available, text the Country Code + City Code + Phone Number to 47787 from a cell phone (standard text message rates apply).

  • Getting Started
  • Activation/Reactivation
  • Do I need to do anything before activating my service?

    You should assemble and connect your equipment to a power source. The most important thing you need to do is to align your antenna with the antenna port and tighten it all the way down (at least 24 turns). The antenna should screw on smoothly, and should not feel forced. You should also place your Home Phone unit near a window or opening to ensure optimal signal. Please refer to the Activation Card included in your package and the informational video available in the How It Works Section at straighttalkhomephone.com.

  • How do I activate my Straight Talk Wireless Home Phone?

    To activate your service, go to straighttalkhomephone.com/activate.php or call 1-800-299-7784 from another phone. You will need the Serial Number located on the front of the Activation Card and a Straight Talk Wireless Home Phone Service Plan to complete your Activation. You can also purchase a Service Plan with a credit card as part of the Activation process. After completing the Activation, you MUST call *22890 from the telephone device connected to the Straight Talk Wireless Home Phone unit to program it.

  • Will I be able to use my existing landline telephone when I replace my Landline phone service with Straight Talk Wireless Home Phone?

    Yes. Please note that rotary or pulse phones are not compatible with the Straight Talk Wireless Home Phone device.

  • How do I reactivate my Straight Talk Wireless Home Phone?

    To reactivate your Straight Talk Wireless Home Phone, please go to straighttalkhomephone.com/activate.phpand choose Activate. You will need to enter a Service Card PIN or use a credit or debit card to purchase one. You will also need your Serial Number and zip code.

  • How long does it take to get my service active?

    Your Straight Talk Wireless Home Phone should be active within minutes; however the activation process may take up to one hour.

    Your transfer of a phone number from your current provider to a New Straight Talk Wireless Home Phone may take up to 2 business days, and sometimes longer in the case of landline numbers.

  • Can I change from Unlimited* Nationwide Calling to Unlimited* International Calling and vice-versa? How long do I have to wait for the change to take place?

    You can add whichever Home Phone Calling Plan meets your needs. If you are currently active with an Unlimited* Nationwide Calling Plan, you can add an Unlimited* International Plus Nationwide Calling Plan on your next Service End Date. If you want to begin using the Unlimited* International Plan right away, you can but you will lose the remaining Service Days on the Unlimited* Nationwide plan that is currently in place.

  • How do I know if my Straight Talk Wireless Home Phone is active and ready to use?

    Once you call *22890 from a telephone connected to your Straight Talk Wireless Home Phone device and receive a message saying that your phone has been programmed successfully, you will need to make a phone call to finalize the activation and ensure that you are able to make/receive calls.

  • Can I Activate my Straight Talk Wireless Home Phone with a telephone number issued by another company?

    Yes, you can port your existing phone number to Straight Talk Wireless Home Phone.

  • Will I need to add a Service Card if I am Reactivating my Straight Talk Wireless Home Phone?

    Yes.

  • Can I change my phone number?

    Yes.

  • Can I reactivate my phone in a different zip code?

    Yes. Straight Talk Wireless Home Phone service has nationwide coverage on America’s largest, most reliable network. The new zip code must be in an area within network coverage.

  • Can I change my area code?

    If you move, you can change your phone number to a different area code.

  • Adding a Service Card/Refilling My Account
  • How do I add a Service Card to my Straight Talk Wireless Home Phone?

    You can add a new Service Plan quickly and easily by using one of the following options: select Activate/Refill at straighttalkhomephone.com or call our Customer Care Center at 1-800-299-7784.

  • Can I buy a Service Card online with a credit card?

    The most convenient way to keep your service active is to enroll in Auto-Refill by using a credit card or debit card and your Straight Talk Home Phone Service Plan will be automatically refilled on your Service End Date.

    You can refill your Service Plan at www.straighttalkhomephone.com/activate.php or by calling 1-800-299-7784 every 30 days.

    You can add a Home Phone Service Card to your Straight Talk Reserve™ by visiting My Account online at www.straighttalk.com/MyAccount.com or calling 1-800-299-7784. A plan in reserve will be automatically applied to your account on your Service End Date. There is no limit to the number of Straight Talk Wireless Home Phone Service Cards that you can purchase and place on reserve. You can also manage when you need to add them.

  • Where can I find my PIN on my Straight Talk Wireless Home Phone Service Card?

    Your PIN is located on the back of your Straight Talk Wireless Home Phone Service Card—simply locate the gray strip and scratch it off in order to reveal your 15-digit Service Card PIN.

  • Do Straight Talk Wireless Service Plans work with my Straight Talk Wireless Home Phone device or vice-versa?

    No. Your Straight Talk Wireless Home Phone device works exclusively with the Straight Talk Wireless Home Phone Service Plans. The Home Phone Service Plans have an image of the Home Phone device on the front of the card. Home Phone Service Plans will also not work with standard Straight Talk Wireless cellular devices.

  • Why would my phone number be cancelled if I do not refill my account on time?

    Straight Talk Wireless pays all charges to the carriers every month when we issue you a wireless phone number for your use. If you stop buying Service Plans or adding Service Cards or refilling your account, Straight Talk Wireless will stop paying the charges on that line for your use and will reassign that telephone number to a new Straight Talk Wireless customer. All it takes to get your phone Activated again is to buy and add a new Service Plan.

  • Is there any charge for canceling Auto-Refill?

    No, there is no cancellation or penalty fee. You can cancel anytime. Simply log in to My Account online at www.straighttalk.com/MyAccount or call 1-800-299-7784 to process your cancellation.

  • What happens if I want to switch Auto-Refill plans?

    When you want to switch from an Unlimited* Nationwide Calling Plan to an Unlimited* International Calling Plan or vice-versa, simply call our Customer Care Center at 1-800-299-7784.

  • What is the benefit of using Auto-Refill?

    You will not need to buy and add a Service Card each time your Straight Talk Wireless Home Phone reaches its Service End Date. With Auto-Refill a Service Plan is added on your Service End Date automatically—so you can enjoy hassle-free, uninterrupted service. You can cancel Auto-Refill at any time without a cancellation fee.

    Auto-Refill is designed to keep you informed of any account activity and provides the following:

    • Pre-validate: A courtesy pre-authorization takes place to confirm funds in your account prior to a charge.
    • Credit card expiration alert: If your card is close to expiration, we’ll notify you ahead of time so you can update your account information.
    • Charge alerts: Receive advanced notifications of the date a charge will be applied to your account.

  • What is the benefit of using Auto-Refill?

    You will not need to buy and add a Service Card each time your Straight Talk Wireless Home Phone reaches its Service End Date. With Auto-Refill a Service Plan is added on your Service End Date automatically—so you can enjoy hassle-free, uninterrupted service. You can cancel Auto-Refill at any time without a cancellation fee.

  • Online Airtime Purchase
  • Can I buy a Service Card as a gift for someone else?

    Yes.

  • Can I buy a Service Card online with a credit card?

    Yes.

  • What should I do if I bought a Service Plan but my Straight Talk Wireless Home Phone was never refilled?

    You may check your Service End Date at straighttalk.com/checkbalance or you can call our Customer Care Center at 1-800-299-7784 and a representative will gladly assist you.

  • Can I get a receipt for an online Service Card transaction?

    You will be given a confirmation page that you can print for your records.

  • How do I know how often to buy and add a new Service Plan?

    To find your Service End Date, go to straighttalk.com/checkbalance or you can call our Customer Care Center at 1-800-299-7784.

  • What happens if I forget to refill my Straight Talk Wireless Home Phone?

    You will not be able to make or receive calls. Please add a new Home Phone Service Plan as soon as possible. You might also lose your phone number if your service is deactivated, so don’t delay.

  • General Information
  • About Straight Talk Wireless Home Phone
  • Why is it called Straight Talk Wireless Home Phone?

    Because it is a wireless device that allows you to use your existing corded or cordless telephone to make and receive calls; plus it does not require a PC, High-Speed Internet or Landline. It’s a new wireless, no-contract service from Straight Talk Wireless that allows you to now save money on your home phone bill as well.

  • What is so special about Straight Talk Wireless Home Phone?

    Straight Talk Wireless Home Phone is the perfect no-contract replacement for your landline. It provides high-quality, home phone service with affordable domestic and international Straight Talk Wireless Unlimited* Calling Plans. The service requires no long term contracts, no credit checks, no activation fees, and no monthly bills!

  • How can Straight Talk Wireless Home Phone meet my home phone calling needs?

    Straight Talk Wireless Home Phone is the perfect replacement for your landline. A no-contract service with affordable unlimited* calling plans, allowing you to save money on your home phone bill. Straight Talk Wireless Home Phone includes the features you want: voicemail, caller ID, 3-way calling, call forwarding, E911 and 411 calls at no extra cost.

  • How does Straight Talk Wireless Home Phone differ from any other home phone?

    Many home phone products on the market require a PC, High-Speed Internet or Landline while Straight Talk Wireless Home Phone does not.

  • Is there a contract?

    No. You just buy and add a new Service Plan every 30 days, or enroll in Auto-Refill with your credit card or debit card, so that a new Service Plan is added on your Service End Date automatically. Or you may place as many service plans as you want on Reserve; they’ll be added to your account on your Service End Dates.

  • Is there a credit check?

    No.

  • Is there a monthly bill?

    No.

  • Is there an age limit?

    No.

  • What will I be charged to use my Straight Talk Wireless Home Phone?

    With Straight Talk Wireless Home Phone there are no contracts, no monthly bills and no activation fees. You just purchase and add an unlimited* monthly plan. All the features provided are at no extra cost.

  • How do I receive communications from Straight Talk?

    When you set up your account on our website, you were asked to set up an email address. We will use this email address to contact you. An email is the easiest way we have of communicating critical information such as service updates that apply directly to you. To update your email information, visit My Account on our website at straighttalk.com or call 1-800-299-7784 to do so.

  • Coverage Area
  • Does Straight Talk Wireless have coverage in my local calling area?

    Please click here straighttalk.com/ShopHomePhones, and enter the zip code where you will be using your Straight Talk Wireless Home Phone the most to check for coverage.

  • What should I do if my local area is not covered?

    Although Straight Talk Wireless Home Phone coverage is provided on America’s largest, most reliable network, there are some instances where the area you are living in has no coverage. Contact our Customer Care Center at 1-800-299-7784 and one of our representatives will gladly assist you with this issue.

  • Can I switch to a different local coverage area?

    Yes, as long as the new coverage area is in the network coverage. Contact our Customer Care Center at 1-800-299-7784, so that one of our representatives can assist you with this issue.

  • Will I be able to make calls to Puerto Rico, Hawaii and Alaska?

    Yes.

  • Terms and Conditions
  • What are the Straight Talk Wireless Home Phone terms and conditions of service?

    They are available at www.straighttalk.com/terms

  • What are the terms and conditions to port my phone number to Straight Talk Wireless Home Phone?

    To port in your existing telephone number to your Straight Talk Wireless Home Phone and obtain wireless service provided by Straight Talk Wireless, you (the Subscriber) must agree to the following:

    • The number you are porting must be active with your current service provider. The port-in process could take up to seven days. If your Straight Talk service remains inactive over 30 days, you will lose your telephone number.
    • Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location as the 911 operator will not be able to reach you until the port process is complete.
  • Policies and Procedures
  • Exchange
  • How do I check the status of my Straight Talk Wireless Home Phone exchange?

    To check on the status of your Straight Talk Wireless Home Phone equipment exchange, please call our Customer Care Center at 1-800-299-7784.

  • How much will an exchange cost me?

    The exchange will be at no charge; shipping and handling are included.

  • Refunds
  • Does Straight Talk offer refunds?

    Purchases of Straight Talk Wireless devices are refundable, but purchases of Service Plans (Service Cards) are not.

  • Warranty
  • What is a warranty?

    A warranty is a promise to replace your phone or accessory that contains a manufacturer's defect that hinders or prevents its proper operation.

  • How long is the manufacturer's warranty on a Straight Talk Wireless Home Phone?

    Straight Talk Wireless offers a 1-year warranty against defects in materials and workmanship under normal use by the purchaser.

  • What is covered with the manufacturer´s warranty?

    All Straight Talk Wireless devices are covered under the manufacturer's warranty for up to 1 year from the date of purchase. Ensuing the Terms and Conditions on the Warranty:

    A new Straight Talk Wireless Home Phone is covered by the device manufacturer's one-year limited warranty. A reconditioned Straight Talk Wireless Home Phone also has a one year warranty provided by Straight Talk Wireless and all Straight Talk Wireless accessories have a 90-day warranty against defects in materials and workmanship under normal use by the purchaser. You may obtain warranty service directly from Straight Talk Wireless.

  • How to obtain Warranty Service:

    To obtain warranty service from Straight Talk Wireless on a new or reconditioned Straight Talk Wireless Home Phone or Straight Talk Wireless accessories, please contact Technical Support at 1-800-299-7784. If your problem cannot be resolved over the phone, our Straight Talk Wireless representatives will provide you with a Ticket Number, which you will use to send your device and/or accessories to the designated Straight Talk Service Center for repair or replacement, at Straight Talk Wireless' discretion.

    EXCLUSIONS AND CONDITIONS

    This limited warranty does not cover damage or failure caused by abuse or misuse of the Straight Talk phone and/or accessories. Straight Talk does not provide refunds. All applicable implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty, unless otherwise provided by law. Your limited warranty excludes all incidental or consequential damages, unless otherwise provided by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

  • Transfer Number
  • Transfer Number to Straight Talk Wireless Home Phone
  • What is Local Number Portability or LNP?

    With LNP, you will be able to keep the same phone number when switching between wireless carriers or between wireless and landline carriers. You will only be able to transfer your phone number to another carrier within your local market. The Federal Communications Commission has issued rules mandating that carriers are required to implement LNP starting November 24, 2003 in the top 100 Metropolitan Statistical Areas (MSA).

  • How do I go about transferring my telephone number/line from another company?

    You may transfer your telephone number from another company to Straight Talk Wireless Home Phone online or by calling 1-800-299-7784. To port in your existing telephone number to your Straight Talk Wireless Home Phone, the number you are porting must be active with your current service provider.

    You need to request Straight Talk Wireless to port in your number; Straight Talk Wireless will process your request in your behalf. In order to request the transfer and initiate the activation process, please select the radio button option "Activate my phone with a number transferred from another company." when activating the Straight Talk Wireless Home Phone device.

    The transferring of your phone number to your new Straight Talk Wireless Home Phone might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days.

    Your new Straight Talk Wireless Home Phone will be ready to complete activation when your old phone stops working.

  • What are the Portability requirements?

    To port in your existing telephone number to your Straight Talk Wireless Home Phone and obtain wireless service provided by Straight Talk Wireless, you (the Subscriber) must agree to the following:

    The number you are porting must be active with your current service provider. The port-in process could take up to seven days. If your Straight Talk service remains inactive over 30 days, you will lose your telephone number.

    Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location as the 911 operator will not be able to reach you until the port process is complete.

  • If I port my cellular phone number to Straight Talk Wireless Home Phone, will my cellular phone be an extension of my Straight Talk Wireless Home Phone service?

    If you transfer your cellular phone number to your Straight Talk Wireless Home Phone, your cell phone service will be disconnected and you will no longer receive calls on your cell phone.

  • What information will I need to give Straight Talk Wireless in order to port my number?

    You need to provide the following information:

    • The phone number to be transferred.
    • The account number or service PIN from your current phone service provider.
    • The last 4 digits of your Social Security Number.
    • Create a Straight Talk Wireless Account.
    • Accept the Terms and Conditions of Service.
    • Add a Service card or buy a Service Plan at the time of Activation.

  • What kind of lines can I transfer?

    Customers can transfer an eligible landline and/or an eligible wireless number within the local service area. Pager numbers, special use numbers and toll free numbers are not available for transfer. The number requested to be ported will be checked at the initiation of the transfer process to ensure that the number is eligible for porting.

  • What does "Local" mean?

    This means that a number is associated with the same geographic area after it is transferred as it was before it was transferred. For example, a customer will be able to transfer a number between carriers in Atlanta, but won´t be able to transfer a Los Angeles number to Atlanta.

  • What are the guidelines for me to switch to another carrier and transfer my number?

    You will be able to transfer your number to another provider if you meet the following requirements:

    • Your Straight Talk Wireless Home Phone number must be active in our system.
    • Deactivated Straight Talk Wireless Customers cannot transfer their numbers.
    • Your information on the transfer out request sent to us from another carrier matches the information in our system.

  • Does LNP include landline and wireless phone number transferring?

    Yes. LNP allows you to transfer your wireless and landline telephone numbers when switching carriers. You will be able to transfer your numbers between wireless carriers and to and from landline carriers.

  • Will I have to deactivate my account with my Old Service Provider after I have completed a transfer to another carrier?

    No. Once the transfer is complete, the old number and account will be automatically closed. When the number is successfully ported, that mobile or landline number is automatically disassociated from your current carrier account. If you receive monthly bills from your old service provider, you will receive a final bill.

  • Will I continue to pay my existing carrier during the transfer-in process?

    Yes, all fees and charges are still applicable until the transfer is completed.

  • What are the terms and conditions to port my phone number to Straight Talk Wireless Home Phone?

    To port in your existing telephone number to your Straight Talk Wireless Home Phone and obtain wireless service provided by Straight Talk Wireless, you (the Subscriber) must agree to the following:

    • The number you are porting must be active with your current service provider. The port-in process could take up to seven days. If your Straight Talk service remains inactive over 30 days, you will lose your telephone number.
    • Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location as the 911 operator will not be able to reach you until the port process is complete.

  • Can my current service provider refuse to port my number if I have an outstanding balance?

    No, your current service provider cannot refuse to port out the phone number even if you have a pending balance.

  • Features
  • Voicemail
  • What is Voicemail?

    Voicemail is a network service that allows a caller to record a message when you cannot be reached. You can then call your voice mailbox and retrieve your messages.

  • How much does voicemail cost?

    This feature is free.

  • What are the charges for receiving and listening to my voicemail messages?

    You may receive and listen to your voicemail messages at no extra cost. Straight Talk Wireless Home Phone Service Plans are unlimited*.

  • How do I setup my voice mailbox?

    To set up your Straight Talk Wireless Home Phone voicemail, dial *86. You will be prompted to set your personal options the first time you access this voicemail system. You can change your voicemail settings at any time by dialing *86 and selecting ‘Manage your Personal Options’.

  • What is my Voicemail access number?

    Dial *86 to access your Voicemail. Follow the system prompts to listen to and manage your voicemails. The blue Voicemail indicator light will turn off once your messages have been accessed.

    You may use an alternative Answering System. In order for the alternative answering system to answer an incoming call, set it up to answer after fewer rings than what the Straight Talk Wireless Home Phone system is set to do. If you prefer to use your Straight Talk Wireless Home Phone voicemail service, turn OFF your alternative answering system or increase the number of rings on the alternative system.

  • Can I change my Voicemail pass code?

    To reset your pass code, call your Voice Mailbox and listen to the tutorial. If there are no instructions for resetting the pass code, contact our Customer Care Center at 1-800-299-7784 to speak to a representative.

  • How can I reset my Voicemail pass code if I am told that it is invalid?

    To reset your pass code, call your Voice mailbox and listen to the tutorial. If there are no instructions for resetting the pass code, contact our Customer Care Center at 1-800-299-7784 to speak to a representative.

  • How will I know when I have a new Voicemail message?

    The blue Voicemail indicator light will blink when you have one or more unheard voicemail messages.

  • How do I listen to Voicemail messages from my Straight Talk Wireless Home Phone?

    Dial *86 to access your Voicemail. Follow the system prompts to listen to and manage your voicemails. The blue Voicemail indicator light will turn off once your messages have been accessed.

    You may use an alternative Answering System. In order for the alternative answering system to answer an incoming call, set it up to answer after fewer rings than what the Straight Talk Wireless Home Phone system is set to do. If you prefer to use your Straight Talk Wireless Home Phone voicemail service, turn OFF your alternative answering system or increase the number of rings on the alternative system.

  • How do I check my Voicemail from another phone?

    To call your Voicemail from a cellular phone:

    Call your Straight Talk Wireless Home Phone from another phone. When your voicemail begins, press "*" (star key) on your cell phone immediately. Enter the PIN you use to check your voicemail from your Straight Talk Wireless Home Phone, then press # (the pound key). Listen to the instructions. They will tell you how many voicemail messages you have and give you options for checking, deleting, saving or storing them.

  • How do I delete a Voicemail message?

    Once you listen to your voicemail, you will be asked if you wish to delete your voicemail messages. Follow the system prompts.

  • Can I retrieve deleted Voicemail messages?

    No, once you delete a voicemail message, it is erased from your voicemail.

  • Can I save a Voicemail message?

    Yes. Once you access your voicemail and you listen to the voicemail message, you will be asked if you wish to save the message.

  • Can I turn off the voicemail feature?

    The voicemail feature cannot be turned off. If you do not want to use voicemail, please do not set it up.

  • Caller ID
  • What is Caller ID?

    Caller ID is a service that displays the phone number (if unblocked) of the other person calling you. Straight Talk Wireless Home Phone service is not currently compatible with calling name delivery; names will only display (in the phone plugged into the device, not the Straight Talk Wireless Home Phone unit) if the contact information is saved in your telephone device’s address book.

  • How do I use Caller ID?

    The number of the person calling you will appear on the phone screen (not on the Straight Talk Wireless Home Phone device).

  • How much does Caller ID cost?

    This service is free with Straight Talk Wireless Home Phone Service.

  • How can I activate the Caller ID feature?

    Once you activate the Straight Talk Wireless Home Phone Service the Caller ID feature will automatically activate.

  • How can I deactivate the Caller ID feature?

    There is no way to deactivate this feature.

  • Why do some phone numbers show up as private?

    The person calling your phone is calling from an unlisted number.

  • Call Waiting
  • What is Call Waiting?

    This feature allows you to receive another incoming call while you are already on a call.

  • How do I use Call Waiting?

    While on a call, the phone will alert you of an incoming call. To answer and place the present caller on hold, press the FLASH key on the telephone attached to your Home Phone unit.

  • How much does Call Waiting cost?

    The Call Waiting feature is free with Straight Talk Wireless Home Phone Service.

  • How can I activate the Call Waiting feature?

    The Call Waiting feature is activated when you activate the Straight Talk Wireless Home Phone Service.

  • How can I deactivate the Call Waiting feature?

    You cannot deactivate the Call Waiting feature.

  • Long Distance Calls
  • How much does a Long Distance call cost within the U.S.?

    Straight Talk Wireless Home Phone Service Plans include Unlimited* Local and Long Distance Calling.

  • International Calls
  • How do I make an international call with my Straight Talk Wireless Home Phone?

    For international calls, please dial the access number 646-982-0992 and follow the simple instructions provided. For calls to most countries, enter 011 + Country code + city code + phone number (For example: 011 501201302514). For calls to Canada or the Caribbean, enter 1 + area code + phone number (For example: 1 2135845847).

    International service is available for calls originating from the continental US and Hawaii only. Service is not currently available from Alaska or Puerto Rico. A list of international destinations is available at straighttalkhomephone.com To check if your particular destination is available text the Country Code + City Code + Phone Number to 47787 from a cell phone (standard text message rates apply).

  • How much does an International Long Distance call cost?

    For calls outside the U.S. you’ll need a Home Phone Unlimited* International Calling Plan. This Plan includes Unlimited* Nationwide Calling Plus Unlimited* International Calling to over 1000 destinations including Canada, India, landlines in Mexico and in other countries. In addition, it includes 400 minutes to call cellular phones in Mexico. International service is available for calls originating from the continental US and Hawaii only. Service is not currently available from Alaska or Puerto Rico.

  • Troubleshooting
  • Signal
  • What if I can’t make/receive calls?

    Make sure that the antenna of your Straight Talk Wireless Home Phone unit is properly and securely fastened to the unit. Ensure that the unit is placed near a window or opening and that you have signal by looking at the Signal Strength Indicators on the front of the unit. Also ensure that the telephone equipment attached to the Home Phone unit is properly installed and operational. Please refer to the Activation Card included in your package and the informational video available in the How it Works section at straighttalkhomephone.com for more information.

  • How do I know if I have bad signal?

    Observe the Signal Strength Indicators on the front of the unit. If one or both light up solid blue, you have adequate signal to make and receive calls. If one is blinking blue or red, you should take steps to improve your signal strength.

  • How can I improve my signal strength?

    First, ensure that the antenna of your Home Phone unit is properly installed. Align your antenna with the antenna port and tighten it all the way down (at least 24 turns). The antenna should screw on smoothly, and should not feel forced. You should also place your Home Phone unit near a window or opening to ensure optimal signal. You may want to try placing the Home Phone unit in several locations to find the area with optimal signal strength. Because your Home Phone unit doesn’t require a landline or internet connection, you have maximum flexibility of where to place your unit.

  • Voicemail
  • Why can't I access my Voicemail from my Straight Talk Wireless Home Phone?

    You may be dialing the number incorrectly. Call *86 from the telephone attached to the Home Phone unit to access your voicemail.

  • Why aren't my unanswered calls forwarded to my Voicemail?

    Your Voicemail may not be active. Please contact our Customer Care Center at 1-800-299-7784 so that a representative can resolve your issue.

  • How can I reset my Voicemail pass code if I am told that it is invalid?

    Please contact our Customer Care Center at 1-800-299-7784 so that a representative can resolve your issue.

  • Why aren't callers prompted to leave a Voicemail message after they hear my personal greeting?

    Your Voicemail may not be active. Please contact our Customer Care Center at 1-800-299-7784 so that a representative can resolve your issue.

  • Caller ID
  • What should I do if my Caller ID is not working properly?

    Please contact our Customer Care Center at 1-800-299-7784 to resolve this issue.

  • Why is "Private" or "Caller ID unavailable" displayed on my phone for incoming calls?

    Private or Caller ID unavailable means that the incoming call is from a blocked or unlisted number.

  • Call Waiting
  • How do I use Call Waiting?

    While on a call, the phone will alert you of an incoming call. To answer and place the present caller on hold, press the FLASH key on the telephone attached to your Home Phone unit.

  • What should I do if my Call Waiting is not working properly?

    Please call our Customer Care Center at 1-800-299-7784.

  • Unable to make Long Distance or International Calls
  • Why can I make long distance calls, but not international long distance?

    To make international calls, you need an Unlimited* International Calling Plan. Your long distance feature may also be blocked. Contact our Customer Care Center at 1-800-299-7784 so that a representative can troubleshoot your issue.

  • What should I do if whenever I dial long distance I get a message saying I am not authorized to make this type of call?

    Please contact our Customer Care Center at 1-800-299-7784 so that a representative can resolve your issue.

  • What should I do if I get a message saying that my long distance or international long distance service has been temporarily disconnected?

    Please contact our Customer Care Center at 1-800-299-7784 so that a representative can resolve your issue.